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FREQUENTLY ASKED QUESTIONS

 

HOTEL RESERVATIONS

Do I need a credit card to make a hotel room reservation?

Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival.
 

What is the reservations cancellation policy? Is there an early departure fee?

Reservations may be canceled up to 72 hours prior to arrival date, unless otherwise stated (please check your package details if applicable). Hotel St. Francis’s early departure fee is the first night room charge plus all applicable taxes.
 

What are the taxes for a hotel stay?

All hotel room bookings and resort fee are subject to taxes including Santa Fe Lodger's Tax of 7% and the New Mexico Gross Receipts Tax of 8.4375% per room. (Tax rate subject to change.)
 

How do I reserve a group block (family reunion, club, wedding, etc.)?

To arrange a group block, please contact 505-984-7903 or email us at ecaro@hhandr.com.
 

How do I make, modify, or cancel my reservation?

To make, modify, or cancel a reservation, please call Hotel St. Francis at 800-529-5700.
 

Is there a minimum age requirement to make a reservation?

Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.
 

How do I make a special request regarding my stay?

Special requests can be made by contacting Hotel St. Francis directly at 505-983-5700. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
 

I have questions about my bill. Who do I contact?

Questions regarding a room folio can be directed to the Hotel St. Francis Front Desk at 505-983-5700. 
 

 

HOTEL INFORMATION

What is check in and check out time?

Check-in is 4 pm and checkout is 12 pm (noon).
 

​Is there a business center?

Yes. Hotel St. Francis offers a business center free of charge to guests.
 

How do I print out a document from my computer at the hotel?

Documents can be printed by accessing the on-site business center or by contacting the front desk.
 

​Can you help me check in for a departing flight the day before?

Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
 

​What amenities do your hotels have?

Hotel St. Francis offer many amenities and services. For more details, please see our Amenities Page.
 

Does this hotel accept pets?

Hotel St. Francis welcomes dogs up to 50 lbs. at the property. Other pets are not permitted. There is a $25 per day pet fee. Please contact reservations at 800-529-5700 with any questions. 
 

How do I arrange for flowers, chocolates, champagne, wine, or gifts to be sent to the room?

Please contact the Hotel St. Francis front desk directly at 505-983-5700 or send us a text at 505-919-7500.
 

​Does the hotel have a fitness center? What equipment is available and what are the hours?

No, but guests are welcome to use the fitness center facility at our sister property Eldorado Hotel & Spa (W. San Francisco St.). Ask the front desk for details and access.
 

Does the hotel charge for parking? Does it have other fees?

A $20 Resort Fee includes parking, WiFi access, bottled water in rooms, newspapers in lobby, access to pools and fitness centers at our sister properties, and shuttle service between other Heritage Hotels & Resorts properties in downtown Santa Fe upon request.
 

​Does the hotel have a pool?

Hotel St. Francis does not have a pool. However, guests may use the pool at our sister properties Eldorado Hotel & Spa (W. San Francisco St.), Inn & Spa at Loretto (Old Santa Fe Trail), and the Lodge at Santa Fe (N. St. Francis Drive).
 

Does the hotel offer roll-away beds? How do I reserve them?

Yes. Roll-away beds are available in king and queen deluxe rooms. Roll-away beds can be reserved by calling the reservations department at 800-529-5700.
 

How many people can stay in a room?

We allow up to two guests in our king and queen rooms and up to four guests in our double rooms and suites. 
 

​Do you allow smoking on the property or in the rooms?

No. Hotel St. Francis is a non-smoking property and smoking is not permitted on the premises.
 

​Do you offer ADA wheelchair accessible rooms?

Yes. Hotel St. Francis does offer an ADA accessible room. Please make your request when booking your stay.
 

 

TRANSPORTATION/DIRECTIONS

What are directions to the hotel and the cross streets?

Hotel St. Francis is centrally located, just one block from historic Santa Fe Plaza. See Location Info for more details.
 

​Does the hotel have a shuttle?

Hotel St. Francis offers shuttle services for guests between Heritage Hotels & Resorts properties in downtown Santa Fe (Hotel St. Francis, Eldorado Hotel & Spa, the Inn and Spa at Loretto, and Hotel Chimayo de Santa Fe). Please see our front desk for shuttle requests.
 

​How far is the hotel from the airport?

Hotel St. Francis is located 69 miles from the Albuquerque International Airport (Sunport).
 

What public transportation options are available in the city?

Santa Fe Trails is the city's transportation system. The New Mexico Rail Runner provides service between Santa Fe and Albuquerque.
 

 

CITY INFORMATION

What is the weather like?

Santa Fe is located in the high desert. It is not as hot as Arizona, nor as humid as Texas. Days are warm and dry, followed by cool desert nights. We get very little rain and,when it does rain, it often clears up quickly. July is the warmest month, January is the coolest, and August is -- traditionally -- the wettest month of the year.
 

​What should I pack?

The low humidity and high altitude of Santa Fe means you'll need to stay hydrated when visiting and it is recommended you bring along sunscreen, lotion and lip balm. Also, don't forget to drink lots of water to stay hydrated throughout your visit.
 

What are the nearby attractions and things to do?

Visit the Hotel St. Francis Explore Santa Fe page to learn more about attractions and hotel history.
 

How large is Santa Fe?

Santa Fe is spread across 38 square miles of land with a growing population of 70,000+ residents.

 

DINING & NIGHTLIFE

Does the hotel have a restaurant and/or bar? When is it open?

Hotel St. Francis offers Secreto Lounge. For additional details, see our Dining and Nightlife page. 
 

​Does the hotel offer room service? What are the hours?

No. Hotel St. Francis does not offer room service at this time.
 

Are there other restaurants and bars near the hotel?​

Yes. Hotel St. Francis is located within walking distance of many great restaurants and bars in Santa Fe near the plaza including AGAVE restaurant and lounge at Eldorado Hotel & Spa, Luminaria Restaurant & Patio and The Living Room at the Inn and Spa at Loretto, and Low n Slow Lowrider Bar at  Hotel Chimayo de Santa Fe. Please check with our front desk or concierge for additional information, recommendations, and reservations.

 


CONTACT US

What if I have more questions?

If you have any other questions, please call us at 505-983-5700 or email us at HSFinfo@hhandr.com and we will be happy to help. You can also visit our Contact Us page for more information.