First Class Service Hotel St. Francis Team

Meet our world-class Santa Fe Hotel Management Team

Our Hotel St. Francis Hotel staff is committed to making sure your visit is as comfortable and as relaxing as possible. Our team members' careers in hotels represent years of exemplary service. Each member working at Heritage Hotels & Resorts' Hotel St. Frnacis brings unmatched expertise to our guests.

To connect with our team see Contact Us.

Click on each Hotel St. Francis team member to learn more:

Helga Byndas - Regional General Manager

Helga Byndas has been working at Heritage Hotels &  Resorts since 2000. Prior to becoming Regional General Manager in Santa Fe, the award-winning leader served as General Manager for Hotel Encanto de Las Cruces. Her career in hotels includes positions such as Director of Sales, Revenue Manager and Front Office Manager. Byndas is also Chair Emeritus of the New Mexico Lodging Association. Her community service to the industry has included activity within the Las Cruces Chamber of Commerce and sitting on the advisory panel for the LCCVB Spaceport committee.

Christen Hadley - Regional Director of Sales

Christen Hadley started working at Heritage Hotels & Resorts at Hotel Albuquerque at Old Town as a Convention Services Manager. Christen joined The Lodge Santa Fe's team as a Regional Catering Sales Manager, and was recently promoted to Regional Director of Sales for Santa Fe.

Valerie Pforter - Regional Convention Services Manager

Valerie Pforter's career in hotels stretches over 20 years. She gained valuable experience working in casinos and hotels on the Las Vegas strip, in Las Vegas, Nevada.  She assisted in opening the Hilton Buffalo Thunder Resort as a Catering Coordinator in 2008.  She started working at Heritage Hotels & Resorts as an Regional Executive Sales Administrator in 2010 and was promoted in 2013 to the Regional Convention Services Manager for Hotel St. Francis, The Lodge at Santa Fe and Hotel Chimayo, in Santa Fe.

Mary Herrera - Regional Human Resource Manager

Mary Herrera brings more than 40 years combined experience in Human Resources, Accounting, Budgets, Investments, Policies/Procedures, General Business and Management to her position working with Heritage Hotels & Resorts. She is very active in the community and works as a volunteer fundraiser for scholarships to give assistance to young adults, with Veteran programs and LULAC and as a member of VFW Women's Auxiliary. She is a Board Member for the Loan Fund, a non-profit organization assisting Small Businesses. She is involved in many other programs for low income and others that benefit the working class. She has strong faith and attends SageBrush Christian Church.

Alder Seaman - Front Office Manager

Alder Kaitlin Seaman brings a variety of experiences to her career in hotels working with Heritage Hotels & Resorts. She's been a deckhand, ocean kayak guide and a Trails Coordinator in her home state of Alaska. She studied Geography and Geographic Information Technology in Northern California, and after moving back home to work in her field she decided it was time to move to the sunshine. Three years after moving to Santa Fe, she has worked her way from cocktail server to Front Office Manager at the Hotel St. Francis, winning several awards along the way. She loves the Hotel St. Francis staff, and genuinely enjoys interacting with the variety of characters who visit Santa Fe.

Chris Milligan - Bar Manager, Secreto Lounge

Chris Milligan's Chris’ 26-year-career as a food and beverage professional, including 23 years as a bartender, has led him everywhere from family to fine dining, nightclubs, adult entertainment clubs and international chains. Working in all facets of restaurant operations, Chris focuses on training, consulting and educating others about mixology and the world of hospitality. He has trained bartenders, managers and restaurant owners all over the Southwest, and has helped to create training material for some of the top restaurants in the country. In 2008, Chris began his work with fresh ingredients behind the bar and was one of the pioneers bringing that practice to New Mexico. His talent, innovation and style has earned him numerous awards and been chronicled in several major publications in New Mexico and nationally. Chris writes the popular Santa Fe Barman blog, which is syndicated by Liquor.com’s Drink Wire, and USBG Pulse (Bobbing for Olives), among other endeavours. Part historian and part entertainer, Chris is a bartender of the classic style and still loves working each night behind the bar serving his guests and creating new drinks as well as contemporary interpretations of vintage cocktails. 

Inger Boudouris - Chief Concierge

Inger is a member and past president of the prestigious Les Clefs d'Or (www.lcdusa.org) since 1992 and is the only professional recognized world-wide concierge. Inger has been the concierge at Hotel St. Francis since 1987 and has vast knowledge of all of the great things to do, see, eat and drink in Santa Fe, New Mexico. She always knows how to help our guests create the perfect itinerary that is customized to fit their needs. 

Inger Boudouris has served as Chef Concierge at the Hotel St. Francis Hotel in Santa Fe for over 27 years. Inger was also the first Concierge in the whole State of New Mexico to become a member of the worldwide prestigious Concierge Association, Les Clefs d'Or USA in 1992 and served as its President from 2000 to 2005, and is now a full fledged Member as well as an Honorary Member. Born in Sweden, Inger came to the United States in 1956. She worked for Air France, the French National Airline, for 10 years in Sales and Marketing, which included many visits to New Mexico visiting travel agents, colleges and other tourism-related businesses. She also worked for Air New Zealand and Finnair when she lived in San Francisco.  Inger has lived in Omaha, NE, Denver, CO, San Francisco, CA and New York, NY. She has lived in Santa Fe, NM, since 1983. Inger speaks Spanish, Swedish, French and German.  She loves to travel and has covered the "four corners" of the Earth from China, India, Southeast Asia, the Pacific Islands, New Zealand, Australia, Malaysia, Africa, Europe, Asia Minor and South America. She enjoys visiting Families in Greece, Scandinavia, Europe, Brazil and South Africa. And, she has covered a lot of the the United States, including Hawaii and Alaska, and Mexico, and has visited Greenland and Iceland.

Exploring and being adventurous is "my kind of game" she says. And, she is a thorough "researcher'....and knows the back roads not just in New Mexico. As a music lover, she can tell you where to go to enjoy classical, jazz, Spanish guitar and believe it or not, she is taking jazz piano lessons. She knows the Santa Fe Restaurants like the back of her hand including their wine cellars and ambiance. She is truly an "all around Concierge" with the world at her fingertips.  Being a Les Clefs d'Or member is more than a benefit as she can always contact her fellow LCD concierges anywhere in the world. Inger says that to be a Concierge, you must be street-smart, adventurous, kind, curious about everything, if you say "I don't know is OK,  please ADD "I'll find out for you"....and you gotta to have the BEST sense of humor ever...you have to laugh with your guests!