First Class Service Hotel St. Francis Team

Meet our world-class Santa Fe Hotel Management Team

Our Hotel St. Francis hotel staff is committed to making sure your visit is as comfortable and as relaxing as possible. Our team members' careers in hotels represent years of exemplary service. Each member working at Heritage Hotels & Resorts' Hotel St. Francis brings unmatched expertise to our guests.

To connect with our team see Contact Us.

Click on each Hotel St. Francis team member to learn more:
  • Glen Osburn - Regional General Manager of Hotel St. Francis and Hotel Chimayo de Santa Fe
  • Chris Milligan - Bar Manager, Secreto Lounge
Glen Osburn - Regional General Manager for Hotel St. Francis and Chimayo de Santa Fe
Glen Osburn started out his career in leisure facilities managing swimming pools, gyms, restaurants and bars, while also working as a Royal Lifesaving Society Lifeguard Instructor and Scuba Rescue Diver. He enjoyed the hospitality industry so much that he wanted to learn all aspects of the industry and work his way through all positions from front desk and housekeeping, to business manager, director of sales, director of operations and general manager. Many of Osburn's roles have been as an impact manager, taking over underperforming businesses with the goal of turning them around.

Chris Milligan - Bar Manager, Secreto Lounge Chris Milligan's Chris’ 26-year-career as a food and beverage professional, including 23 years as a bartender, has led him everywhere from family to fine dining, nightclubs, adult entertainment clubs and international chains. Working in all facets of restaurant operations, Chris focuses on training, consulting and educating others about mixology and the world of hospitality. He has trained bartenders, managers and restaurant owners all over the Southwest, and has helped to create training material for some of the top restaurants in the country. In 2008, Chris began his work with fresh ingredients behind the bar and was one of the pioneers bringing that practice to New Mexico. His talent, innovation and style has earned him numerous awards and been chronicled in several major publications in New Mexico and nationally. Chris writes the popular Santa Fe Barman blog, which is syndicated by’s Drink Wire, and USBG Pulse (Bobbing for Olives), among other endeavours. Part historian and part entertainer, Chris is a bartender of the classic style and still loves working each night behind the bar serving his guests and creating new drinks as well as contemporary interpretations of vintage cocktails.