FREQUENTLY ASKED QUESTIONS

HOTEL RESERVATIONS | HOTEL INFORMATION | TRANSPORTATION/DIRECTIONS
CITY INFORMATION | MEETINGS/EVENTS/WEDDINGS | DINING & NIGHTLIFE


HOTEL RESERVATIONS

  • Do I need a credit card to make a hotel room reservation?

A credit card is required at the time you make a reservation to book your room. Your credit card will not be charged until your arrival. Other forms of payment are accepted after a credit deposit is secured.
  • What is the reservations cancellation policy? Is there an early departure fee?

Room reservations may be canceled up to 72 hours prior to arrival (unless otherwise stated on special packages). Our early departure fee is the first night room charge plus tax.
  • What are the taxes for a hotel stay?

All hotel bookings are subject to taxes including the Santa Fe Lodger's Tax of 7% and the NM Gross Receipts Tax of 8.1875%. Please note: tax rates are subject to change.
  • How do I make reservations for a group (family reunion, club, etc.)?

Call our reservations department at 1-800-529-5700 to make group reservations, or book online with your special code or group code provided by the group. 
  • How do I view my hotel reservation online?

If you booked your reservation through our system online then enter "Book Now" on the booking engine at the top. Then, click on the text "Find Reservation" in the upper right corner and enter your e-mail address and confirmation number. You can also confirm your reservation at 1-800-529-5700.
  • How do I modify or cancel my reservation?

To cancel or modify the reservation, please call Hotel St. Francis at 1-800-529-5700. If you booked your reservation online through our website booking engine, then enter "Book Now" on the booking engine at the top. Once in the system, click on the text "Find Reservation" in the upper right corner and enter your e-mail address and confirmation number.
  • I forgot/lost my confirmation number. How do I find it?

Please contact the reservations department at Hotel St. Francis by telephone at 1-800-529-5700 or 505-992-5863.
  • Is there a minimum age requirement to make a reservation?

All guests must be at least 21 to make a reservation, or have an active military ID if under 21.
  • How do I make a special request regarding my stay?

Please click the link within the confirmation email that says "Special Request" or contact the Hotel St. Francis directly at 1-800-529-5700 or 505-983-5700.
  • I have questions about my bill. Who do I contact?

For questions regarding a room folio, contact the Hotel St. Francis front desk at 505-983-5700.


HOTEL INFORMATION

  • What is check in and check out time?

Check in time is 4 p.m. and check out time is 12 p.m. (noon).
  • ​Does the hotel have free Wi-Fi internet access? How do I connect?

Yes. All Heritage Hotels & Resorts offer complimentary wireless internet access. To connect to our free Wi-Fi system simply select the network titled "Hotel St. Francis" from your Wi-Fi access port. Our Wi-Fi does not require a login.
  • ​Is there a business center?

Yes. Hotel St. Francis offers a business center with computers free of charge to guests.
  • How do I print out a document from my computer at the hotel?

Documents can be printed by accessing the on-site business center or by contacting the front desk.
  • ​Can you help me check in for a departing flight the day before?

We can help you check in and print boarding passes for your flight at the front desk.
  • ​What amenities do your hotels have?

Hotel St. Francis offer many amenities and services. For more details please see our Amenities Page.
  • Does this hotel accept pets?

Yes. Hotel St. Francis is a pet friendly hotel and welcomes pets up to 30lbs at the property. There is a $25 pet fee per day for up to two pets at the hotel. Please contact reservations at 1-800-529-5700 with any questions. Please review Hotel St. Francis Pet Policy for more information please see our Amenities Page
  • ​I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

Please contact the Hotel St. Francis front desk at 505-983-5700.
  • ​Does the hotel have a place to exercise? What equipment is available and what are the hours?

Yes. Hotel St. Francis has a fitness with that offers a treadmill, free weights and a elliptical machine. Guest have 24-hour access to our fitness center.
  • ​Does the hotel have a pool?

Hotel St. Francis does not have a pool. However, guests are permitted to use the pool at our sister property, the Lodge at Santa Fe. Contact the Hotel St. Francis front desk to learn more about the free shuttle service to the property.
  • ​Do you offer connecting rooms?

Hotel St. Francis does not have connecting rooms available. Our historic hotel is the oldest hotel in Santa Fe, NM.
  • Does the hotel offer roll-away beds? How do I reserve them?

We offer roll-away beds in king and queen deluxe rooms. To reserve a roll-away bed, contact the Hotel St. Francis at 1-800-529-5700 or 505-983-5700.
  • ​Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

At Hotel St. Francis, all deluxe rooms are equipped with a refrigerator. Coffee makers are made available by request only. Microwaves are not available at the Hotel St. Francis. 
  • How do I find out about events at the hotel?

Visit our Facebook Page to see what's happening during your visit.
  • How many people can stay in a room?

We allow up to two guests in our king and queen rooms and up to four guests in our double rooms and suites.
  • ​Do you allow smoking on the property or in the rooms?

We are a non-smoking property and do not permit smoking in the rooms.
  • ​Do you offer ADA wheelchair accessible rooms?

Yes. Please specify your need for an ADA wheelchair accessible room when making your reservation at Hotel St. Francis.
  • ​How can I leave feedback after my stay?

We'd love to hear about your stay at Hotel St. Francis. Please contact us on Google or Trip Advisor to leave feedback.


TRANSPORTATION/DIRECTIONS

  • What are directions to the hotel and the cross streets?

Hotel St. Francis is in the heart of Santa Fe, just one block from the Santa Fe Plaza with free shuttle services. See Location Info for more details.
  • ​Does the hotel have a shuttle?

Hotel St. Francis does not offer shuttle services.
  • ​Do you have onsite parking? Is there parking fees?

Hotel St. Francis offers onsite parking for a fee of $18 per day.
  • ​How far is the hotel from the airport?

Hotel St. Francis is located 69 miles from the Albuquerque International Airport (Sunport).
  • What public transportation options are available in the city?

Santa Fe Trails is the city's transportation system. Taxi service is available by phone reservations. Capital City Cab can be reached at 505-438-0000. The New Mexico Rail Runner provides service between Santa Fe and Albuquerque.


CITY INFORMATION

  • What is the weather like?

Santa Fe is located in the high desert. It is not as hot as Arizona, nor as humid as Texas. Days are warm and dry, followed by cool desert nights. We get very little rain and,when it does rain, it often clears up quickly. July is the warmest month, January is the coolest, and August is -- traditionally -- the wettest month of the year.
  • ​What should I wear when visiting?

Santa Fe is a casual town and even the most luxurious restaurants will accept patrons in business-casual attire. During the summer months, dress for comfort for the activities you are planning and bring a light sweater or jacket for the evenings. It can get cool even in the summer months. Winter months are cold run, so pack warm clothes. If you plan to go to the mountains, temperatures drop considerably at high altitudes.
  • ​What should I pack?

Our low humidity and high altitude means you'll need to stay hydrated when visiting. We recommend bringing sunscreen, lotion and lip balm. Don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

Visit the Hotel St. Francis “Things to Do” page to learn more about attractions and the hotel history.
  • How large is Santa Fe?

Santa Fe is spread across 38 square miles of land with a growing population of 70,000+ residents.


MEETINGS/EVENTS/WEDDINGS

  • How do I get a quote for a meeting, event or wedding?

Contact our events specialist at Hotel St. Francis at 1-800-529-5700, or complete our RFP form. See our Meetings & Weddings Page for more info.
  • ​Do you offer special group rates?

Yes, we offer specials for groups. Contact our sales department at 505-983-5700 
  • ​How many people can be accommodated for a meeting or wedding at this hotel?

Special events at Hotel St. Francis can host up to 200 guests.
  • ​Do you have a wedding chapel or place for wedding ceremony onsite?

Hotel St. Francis does not have a wedding chapel onsite. However, there are numerous locations at the hotel to host a ceremony including our restaurant, lobby, courtyard and meeting rooms. Contact Hotel St. Francis at 505-529-5700 to learn more. See our Meetings & Wedding page for more info.


DINING & NIGHTLIFE

  • Does the hotel have a restaurant and/or bar? When is it open?

Hotel St. Francis offers an award winning bar Secreto Lounge and restaurant, Tabla de Los Santos. For additional details, see our Dining and Nightlife page.
  • ​Does the hotel offer room service? What are the hours?

Hotel St. Francis offers daily room service during the hours the restaurant is open.
  • ​Is breakfast included with my room rate?

Breakfast is not included with a regular booking unless you are booking a special package that includes breakfast in the rate. For more information visit our Specials & Packages Page.
  • Are there other restaurants and bars near the hotel?​

Hotel St. Francis is located within walking distance many great restaurants and bars in and near Santa Fe plaza including Low n Slow Lowrider bar at our sister property Hotel Chimayo de Santa Fe.


CONTACT US

  • What if I have more questions?

    If you have any other questions, please call us at 505-983-5700 or email us at HSFinfo@hhandr.com and we will be happy to help. You can also visit our Contact Us page for more information