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Hotel Reservations

  • Do I need a credit card to make a hotel room reservation?

    Yes. A credit card deposit is required at the time of reservation. Your credit card will not be charged until the day of your arrival. Other forms of payment are accepted after a credit card deposit is secured.
  • What is the reservations cancellation policy? Is there an early departure fee?

    Reservations may be canceled up to 72 hours prior to arrival date, unless otherwise stated (Please check your package). Heritage Hotels & Resorts early departure fee is the first night room charge plus all applicable taxes.
  • What are the taxes for a hotel stay?

    All hotel room bookings are subject to taxes including Santa Fe Lodger's Tax of 7% and the New Mexico Gross Receipts Tax of 8.1875% per room. (Tax rate subject to change)
  • How do I make reservations for a group (family reunion, club, etc.)?

    Group reservations can be made through the reservations department by contacting 800-529-5700. Group reservations can also be made online with the group code provided by the group. If you are looking to book a special group rate or require additional information, please contact the group sales department at 505-992-5800 ext 50.
  • How do I view my hotel reservations online?

    If you booked your reservation through our online reservation system click"Check Availability" on the booking engine which islocated at the upper right corner of the Hotel St. Francis homepage. Next click "Find Reservation" at the upper right corner and enter you e-mail address and confirmation number. Reservations can also be confirmed by calling the reservation department at 800-529-5700 or 505-992-5863.
  • How do I modify or cancel my reservation?

    Reservations can be canceled or modified by calling Hotel St. Francis at 800-529-5700 or 505-992-5863. If the reservation was booked online, it can be canceled or modified by logging into the booking engine located at the upper right corner of the Hotel St. Francis homepage. Next click "Check Availability" at the upper right corner and enter you e-mail address and confirmation number.
  • I forgot/lost my confirmation number. How do I find it?

    Please contactthe reservations department at Hotel St. Francisby telephone at800-529-5700 or 505-992-5863.
  • Is there a minimum age requirement to make a reservation?

    Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.
  • How do I make a special request regarding my stay?

    Special requests can be made by contacting Hotel St. Francis directly at 800-529-5700 or 505-983-5700. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
  • I have questions about my bill. Who do I contact?

    Questions regarding a room folio can be directed to the Hotel St. Francis Front Desk at 800-529-5700or 505-983-5700.

Hotel Information

  • What is check in and check out time?

    Check-in is 4:00pm and checkout is 12:00pm (noon).
  • Does the hotel have free Wi-Fi internet access? How do I connect?

    Yes. All Heritage Hotels & Resorts offer complimentary wireless internet access to guests. To connect to our free Wi-Fi network simply select the network titled Hotel St. Francis from your Wi-Fi access port. No login is required to access the wireless network.
  • Is there a business center?

    Yes. Hotel St. Francis has a business center with computer access available for free.
  • How do I print out a document from my computer at the hotel?

    Documents can be printed by accessing the on-site business center or by contacting the front desk.
  • Can you help me check-in for a departing flight the day before?

    Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
  • What amenities do your hotels have?

    Hotel St. Francis offers many amenities and services. Please refer to the Hotel St. Francis website for a complete list. http://www.hotelstfrancis.com/santa-fe-pet-hotel.aspx
  • Does this hotel accept pets? Are there restrictions or fees?

    Yes. Hotel St. Francis is a pet friendly hotel and welcomes dogs only up to 30lbs. at the property. There is a $25 pet fee per day for up to two pets at the hotel.Please contact reservations at800-529-5700 or 505-992-5863 with any questions. The full Hotel St. Francis Pet Policy can be viewed here: http://www.hotelstfrancis.com/resourcefiles/pdf/Hotel_St_Francis_Santa_Fe_Pet_Policy.pdf
  • How far do you have to walk to take your pet out?

    One-half block around the Santa Fe plaza there is green space for pets.
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

    Please contact the Hotel St. Francis front desk directly at 800-529-5700 or 505-983-5700. Our concierge, IngerBoudouris, would also be happy to assist with anything special.
  • Does the hotel have a place to workout? What equipment is available and what are the hours?

    Yes. Hotel St. Francis has a fitness center which offers a treadmill, free weights and elliptical machine. Guests are able to access the Fitness center at any hour with their room key.
  • Does the hotel have a pool?

    No. Hotel St. Francis does not have a pool. But our guests are welcome to use the pool at our sister property, The Lodge at Santa Fe http://www.lodgeatsantafe.com/ask our front desk about the free shuttle to the property.
  • Do you offer connecting rooms?

    No. Connecting Rooms are not available at Hotel St. Francis. We are the oldest hotel in Santa Fe and an historic property with smaller rooms.
  • Does the hotel offer roll-away beds? How do I reserve them?

    Yes. Roll away beds are available only in king and queen deluxe rooms. Roll away beds can be reserved by calling the reservations department at 800-529-5700 or 505-992-5863.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms? Is there a fee for these?

    At Hotel St. Francis all deluxe rooms are equipped with a refrigerator. Coffee makers are available by request only.Microwaves are not available at the Hotel St. Francis.
  • How do I find out about events going on at the hotel?

    Please visit the Hotel St. Francis Eventshttp://www.hotelstfrancis.com/santa-fe-new-mexico-events.aspx or Facebookhttps://www.facebook.com/hotelstfranciswebpage to see what is taking place during your stay.
  • How many people can stay in a room?

    Hotel St. Francis allows up to two guests to stay in the king and queen rooms and up to four guests to stay in the double rooms.
  • Do you allow smoking on the property or in the rooms?

    No. Hotel St. Francis is a non-smoking property and smoking is not permitted on the premises.
  • Do you offer ADA wheelchair accessible rooms?

    Yes. Hotel St. Francis does offer an ADA accessible room. Please make your request when booking your stay.
  • How can I leave feedback after my stay?

    At Hotel St. Francis, we would love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.

Transportation/Directions

  • What are directions to the hotel and the cross streets?

    Hotel St. Francis is in the heart of Santa Fe, just one block from Santa Fe Plaza. Please visit our Location page for detailed directions and map.http://www.hotelstfrancis.com/santa-fe-plaza-hotel.aspx
  • Does the hotel have a shuttle?

    No. Hotel St. Francis does not have a shuttle.
  • Do you have onsite parking? Is there parking fees?

    Yes. Hotel St. Francis offers parking onsite for a fee of $9 per day.
  • How far is the hotel from the airport?

    Hotel St. Francis is located 69 miles from the Albuquerque International Airport (Sunport).
  • What public transportation options are available in the city?

    Santa Fehas public bus transportation http://www.santafenm.gov/index.aspx?NID=498. Taxi service is available by phone reservation. Capital City Cab can be reached at 505-438-0000. The New Mexico Rail Runner provides service between Santa Fe and Albuquerque: http://www.nmrailrunner.com/

City Information

  • What is the weather like?

    Santa Fe is located in the high desert region of New Mexico and is not as hot as Arizona or other Southwestern destinations. There is very low humidity followed by cool nights so warm days do not seem as hot as other southwest locations. Santa Fe receives very little rainfall and when it does rain it often dissipates quickly. On average July is considered the warmest and wettest month and January is considered the coolest month. Please refer to the charts for historical averages.
  • What should I wear when visiting?

    In general dress for comfort for the activity you are planning and bring a light sweater or jacket for the evenings as it can get cooler even during the summer months.
  • What should I pack?

    The low humidity and high altitude of Santa Fe means you'll need to stay hydrated when visiting and it is recommend you bring along sunscreen, lotion and lip balm. Also, don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

    Santa Fe offers many exciting attractions. Visit the Hotel St. Francis "Things to Do" page to learn more. http://www.hotelstfrancis.com/santa-fe-attractions.aspx

Meetings/Events/Weddings

Dining/Nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

    Yes. Hotel St. Francis offers an award winning restaurant, Tabla de Los Santos, that is open daily from 7:30am to 2:00pm and from 5:30pm to 9:30pm. The Secreto Bar & Loggia is open Sunday through Thursday from 4pm to 12am and Friday and Saturday from 12:00pm to 12:00am.
  • Does the hotel offer room service? What are the hours?

    Yes. Hotel St. Francis does offer room service. Room service is available during the hours the restaurant is open.
  • Is breakfast included with my room rate?

    Breakfast is not included with a regular room booking unless a special package is booked that includes breakfast in the rate. Too see our available packages visit our Specials pagehttp://www.hotelstfrancis.com/special-pkg/santa-fe-hotel-specials.aspx
  • Are there other restaurants and bars near the hotel?

    Yes. Hotel St. Francis is within walking distance to many great restaurants and bars in Santa Fenear the plaza including Tia's Cocinaand Low ‘n Slow Lowrider Bar at Hotel Chimayo de Santa Fe. Please check with our concierge for additional information, recommendations and reservations.
Hotel St. Francis - Santa Fe, New Mexico (NM)
Located at
210 Don Gaspar Avenue, Santa Fe, New Mexico 87501
Contact: 505-983-5700 Fax: 505-989-7690
Email: HSFinfo@hhandr.com
http://www.hotelstfrancis.com/
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